Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you or the business you represent (“you,” “your”) and Agility Labs LLC, doing business as Operator AI Systems (“we,” “us,” “our”).

By creating an account, subscribing to a plan, or otherwise using the platform, you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company. If you do not agree, do not use the service.

Operator AI Systems provides an AI-powered social media management platform for local and multi-location businesses. Depending on the plan you purchase, the service may include:

• —Connecting your business social media accounts to our platform
• —AI-assisted generation of posts, captions, and other content for your business
• —Scheduling and publishing content to your connected accounts
• —Monitoring and responding to comments, messages, and engagement
• —Reporting and analytics through your dashboard

The service is provided on a subscription basis. We may add, modify, or discontinue features over time. If we make a change that materially reduces the core functionality of a plan you are paying for, we will give you notice and you may cancel for a prorated refund of the unused portion of that billing period.

2.1 AI-Generated Content

Content produced by the platform is generated by automated systems. It may contain errors, inaccuracies, or language that does not fit your intent. You are responsible for the content published to your accounts, including content generated by the AI on your behalf. We provide review and approval controls; you are responsible for using them as your business requires.

You must provide accurate, current information when you register, and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly at hello@operatoraisystems.com if you suspect unauthorized access.

You must be at least 18 years old and legally able to enter into contracts to use the service.

You agree to use the service lawfully and in good faith. Specifically, you agree not to:

• —Connect any social media account you do not own or lack authorization to manage
• —Publish content that is unlawful, defamatory, harassing, hateful, obscene, or that infringes another party’s intellectual property or privacy rights
• —Publish false, deceptive, or misleading claims about products, services, pricing, or endorsements
• —Use the service to send spam, run engagement farms, or generate artificial or inauthentic activity
• —Violate the terms, policies, or platform rules of any connected third-party service, including Meta, Facebook, and Instagram
• —Attempt to reverse engineer, decompile, scrape, overload, probe, or interfere with the platform or its infrastructure
• —Access another customer’s data or attempt to bypass authentication, rate limits, or access controls
• —Resell, sublicense, or white-label the service without our prior written agreement
• —Use the service for any illegal purpose or in violation of applicable law or regulation

We may investigate suspected violations and may suspend or terminate access — with or without notice, in our reasonable judgment — where continued use would create legal exposure, harm other customers, or violate a third-party platform’s rules.

You retain ownership of the business information, brand assets, and content you provide or that we generate on your behalf (“Your Content”). You grant us a limited, non-exclusive, worldwide license to host, store, process, reproduce, modify, and transmit Your Content solely for the purpose of operating and providing the service to you — including publishing it to the accounts you have connected.

You represent that you hold all rights necessary to grant this license and that Your Content does not infringe the rights of any third party.

The service integrates with third-party platforms, including Meta, Facebook, and Instagram. Your use of those platforms is governed by their own terms and policies. We do not control them, and we are not responsible for their availability, changes to their APIs, or actions they take against your accounts — including suspension or removal of content or access.

If a third-party platform changes or discontinues an API we rely on, the affected functionality may change or become unavailable. We will make reasonable efforts to adapt or to notify you.

7.1 Subscriptions

The service is billed as a recurring subscription. By subscribing, you authorize us and our payment processor to charge your payment method on a recurring basis at the plan rate in effect, plus applicable taxes, until you cancel.

7.2 Billing Cycle and Renewal

• —Subscriptions renew automatically at the end of each billing period unless cancelled beforehand
• —Fees are charged in advance for the upcoming period
• —Any usage-based or overage charges are batched and billed at your next renewal — we do not charge micro-transactions
• —All fees are stated and payable in U.S. dollars

7.3 Price Changes

We may change subscription pricing. We will give at least 30 days’ notice by email before a price change takes effect for your account. Continuing to use the service after that date constitutes acceptance of the new price.

7.4 Failed Payments

If a payment fails, we may retry the charge and may suspend the service until payment is received. Accounts that remain unpaid may be terminated and their data deleted in accordance with our Privacy Policy.

7.5 Refunds

Except where required by law or expressly stated in these Terms, fees are non-refundable, and we do not provide refunds or credits for partial billing periods or unused service. Cancelling stops future charges; it does not refund the current period.

7.6 Taxes

Stated prices exclude taxes. You are responsible for any sales, use, VAT, or similar taxes arising from your purchase, other than taxes on our net income.

8.1 Cancellation by You

You may cancel at any time from your dashboard or by emailing hello@operatoraisystems.com. Cancellation takes effect at the end of your current billing period; you retain access until then.

8.2 Termination or Suspension by Us

We may suspend or terminate your account if:

• —You breach these Terms, including the acceptable use provisions in Section 4
• —Your payment method fails and the balance remains unpaid
• —Your use exposes us or other customers to legal, security, or platform-compliance risk
• —We are required to do so by law or by a third-party platform

We may also discontinue the service in whole or in part with 30 days’ notice, in which case we will refund the unused portion of any prepaid fees.

8.3 Effect of Termination

On termination, your access ends, connected account tokens are revoked, and your data is deleted or anonymized as described in our Privacy Policy. Export anything you need before cancelling. Sections that by their nature should survive — including Sections 5, 9, 10, 11, and 12 — survive termination.

The service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or secure; that AI-generated content will be accurate, appropriate, or effective; or that use of the service will produce any particular business result, engagement level, or revenue outcome.

To the maximum extent permitted by law, Agility Labs LLC and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, business opportunity, or data, arising out of or related to your use of the service — even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, our liability is limited to the greatest extent permitted by law.

You agree to indemnify and hold harmless Agility Labs LLC and its officers, members, employees, and agents from any claim, demand, loss, liability, or expense — including reasonable attorneys’ fees — arising out of Your Content, your use of the service, your violation of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms or the service will be brought exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of those courts. Before filing, both parties agree to attempt in good faith to resolve the dispute informally by contacting the other at the addresses in Section 15.

We may revise these Terms from time to time. When we do, we will update the effective date at the top of this page. For material changes, we will notify account holders by email at least 30 days before they take effect. Continued use after that date constitutes acceptance.

• —Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding the service.
• —Severability. If any provision is found unenforceable, the rest remains in effect.
• —No waiver. Our failure to enforce a provision is not a waiver of it.
• —Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• —Independent contractors. Nothing here creates a partnership, joint venture, or employment relationship.

Questions about these Terms: